Problem:
When connecting to Windows SBS 2011 Remote Web Access, the following error appears when trying to connect to a remote computer.
Remote Desktop Gateway server. Contact your network administrator for assistance.
Solution:
You need to repair the Remote Desktop Gateway (RD Gateway) service in the the RD Gateway Manager management console.
By default, SBS 2011 does not have the RD Gateway Manager management console enabled, The following command will properly install the RD Gateway Manager management console:
dism /online /Enable-Feature:Gateway-UI
Run this command from an elevated command prompt.
Then follow these steps
- Open the Remote Desktop Gateway Manager from Administrative Tools > Remote Desktop Services.
- Right-click your server name and choose properties.
- Select the SSL Certificate tab.
- Click the Import Certificate… button.
- Choose your trusted certificate and click Import.
- Click Ok.
note: you may need to assign a different certificate, then reassign the desired certificate to force RD Gateway Manager to take effect
See Also:
How to Install Your Existing Certificate into SBS Essentials
You’re a lifesaver! Had this problem, followed the easy steps, and I’m up and running in RD! 😀 Thanks!
Worked great. In my case the RDP gateway manager was already installed so all I had to do was import the certificate.
I installed a new certificate weeks ago and everything worked perfectly. Then when I did a routine reboot after some windows updates and I received this message.
Brilliant – fix worked perfectly.
Thanks very much for posting.
Cheers Steve. Good fix
Great fix, has worked for me on a couple of servers.
(some require a reboot after the desktop manager is installed)
Thanks for posting!!!
Thanks. This helped me out.
Worked for us too. Thanks. Nice one.
Thank you very much. This fixed our issue as well.
Thank you. This fix worked smoothly.
Steve, this is a great fix. I don’t understand why Microsoft can’t make it this clear.
thanks,
Worked, thanks from one Steve to another!
Thanks it resolved my problem
thanks a bunch!! worked like a champ!
this fixed my issue , Thanks Steve
cheers – worked a treat.
I know this post is a couple of years old, but I just ran into this issue. I already have a certificate for mail on the SBS 2011 server. Do I use that one? Or do I need an additional cert?
OK, nevermind. I got it. I tried using a self-signed cert and it broke everything. When I went and specified the existing cert, everything un-broke and it’s working great. Thanks for the post… this was very helpful.
HI Steve, I have a client, having problem with rd, when they login to rd, the session disappear.
thanks
Thank you so much!
Thank you Steve – this worked perfectly for me!
Excellent! Worked like a champ. Thank you so much.
Worked great with additional step of clicking IIS configuration as well.
Thanks for this
I had been looking all through RDS for the cert page and didn’t realize that Gateway wasn’t automatically installed with SBS 2011
Tried dism /online /Enable-Feature:Gateway-UI, failed.
Server Manager, Roles, Remote Desktop Services, RD Session Host Configuration:SBS2011, double click
RDP Tcp Properties, Certificates, Select current certificate
Restart RDG service
Thanks so much for this fix! It works on Server 2012 Essentials as well.
Thanks a bunch! Worked immediately. I was wondering, could we just import the certificate through the wizard again in the SBS Console? Either way it’s bueno.