Problem:
When connecting to Windows SBS 2011 Remote Web Access, the following error appears when trying to connect to a remote computer.

can’t connect to the remote computer because no certificate was configured

Your computer can’t connect to the remote computer because no certificate was configured to use at the
Remote Desktop Gateway server. Contact your network administrator for assistance.

Solution:
You need to repair the Remote Desktop Gateway (RD Gateway) service in the the RD Gateway Manager management console.

By default, SBS 2011 does not have the RD Gateway Manager management console enabled, The following command will properly install the RD Gateway Manager management console:

dism /online /Enable-Feature:Gateway-UI

Run this command from an elevated command prompt.

Then follow these steps

  1. Open the Remote Desktop Gateway Manager from Administrative Tools > Remote Desktop Services.
  2. Right-click your server name and choose properties.
  3. Select the SSL Certificate tab.
  4. Click the Import Certificate… button.
  5. Choose your trusted certificate and click Import.
  6. Click Ok.

RD Gateway Manager - SSL Certificate

note: you may need to assign a different certificate, then reassign the desired certificate to force RD Gateway Manager to take effect

See Also:
How to Install Your Existing Certificate into SBS Essentials

24 thoughts on “SBS 2011: Can’t connect to the remote computer because no certificate was configured

  1. You’re a lifesaver! Had this problem, followed the easy steps, and I’m up and running in RD! 😀 Thanks!

  2. Worked great. In my case the RDP gateway manager was already installed so all I had to do was import the certificate.
    I installed a new certificate weeks ago and everything worked perfectly. Then when I did a routine reboot after some windows updates and I received this message.

  3. I know this post is a couple of years old, but I just ran into this issue. I already have a certificate for mail on the SBS 2011 server. Do I use that one? Or do I need an additional cert?

  4. OK, nevermind. I got it. I tried using a self-signed cert and it broke everything. When I went and specified the existing cert, everything un-broke and it’s working great. Thanks for the post… this was very helpful.

  5. Thanks for this
    I had been looking all through RDS for the cert page and didn’t realize that Gateway wasn’t automatically installed with SBS 2011

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